Manager of Family and Student Support Services

• CAMDEN CITY SCHOOL DISTRICTManager of Family & Student Support Services Position Summary
• The Manager of Family & Student Support Services is responsible for the coordination, implementation, and continuous improvement of systems that connect students and families to essential academic, social-emotional, and community-based supports.This role ensures that families are not only engaged, but actively supported in navigating and accessing services that remove barriers to student success.The Manager leads a coordinated system of family navigation and case management, ensuring that students - particularly those with high needs - receive timely, integrated, and effective support aligned to attendance, engagement, and academic outcomes.This position serves as a key connector between Family Engagement, Student Support & Wellness, Counseling, and Community Partnerships, ensuring that services are aligned, responsive, and impactful
• Certification

Requirements

• Required:Bachelor's Degree from an accredited college or university
• Required criminal history background check, physical and proof of U.S. citizenship or legal resident alien status
• A valid driver's license or state issued ID, valid insurance and registration
• Preferred / Additional

Qualifications

• Master's Degree in social work, counseling, education, public administration, or related field
• New Jersey Supervisor Certificate or administrative certification (preferred, not required)Certification or training in case management, family services, or related field
• Bilingual proficiency strongly preferred

Qualifications

• Bachelor's Degree required; Master's Degree preferred
• Minimum:Three (3) years of experience in student services, social services, counseling, or family support
• Two (2) years of leadership or supervisory experience preferred
• Demonstrated expertise in:Case management and service coordination
• Family engagement and support systems
• Working with diverse and high-need populations
• Strong knowledge of:Community resources and service providers
• Barriers to student success (housing, health, attendance, etc.)Ability to:Build relationships with families and partners
• Coordinate across multiple systems
• Manage complex cases and situations Core

Responsibilities

• Family & Student Support System Coordination (OWNER)Lead the development and implementation of a coordinated family support system.Establish systems for connecting families to services
• Ensure alignment between school-based and district-level supports
• Promote a proactive approach to family and student needs Case Management & Service Navigation (OWNER)Ensure families receive coordinated, timely, and effective support.Oversee case management processes for high-need students and families
• Ensure families are connected to:Academic supports
• Social-emotional services
• Community resources
• Track service delivery and outcomes Alignment with Student Support & Wellness Systems (OWNER)Ensure integration with district student support systems.Coordinate with:Counseling
• MTSS & Intervention
• Attendance & Engagement
• Homeless & Special Populations
• Ensure families receive comprehensive support Attendance & Engagement Support (OWNER)Support improved attendance and student engagement.Identify and support families of chronically absent students
• Address barriers to attendance
• Align family support efforts to engagement strategies Community Resource Coordination (OWNER)Expand access to community-based services.Maintain partnerships with service providers
• Connect families to:Housing support
• Health services
• Social services
• Ensure effective coordination of services School-Based Support Coordination (OWNER)Support schools in addressing family and student needs.Work with school teams to identify and support students
• Provide guidance on family engagement and support strategies
• Ensure consistency across schools Data Monitoring & Accountability (OWNER)Ensure services are tracked and effective.Monitor key indicators:Service utilization
• Attendance improvements
• Student engagement
• Use data to improve systems and practices Family Communication & Support (OWNER)Ensure families receive clear and consistent support.Communicate effectively with families
• Provide guidance on accessing services
• Ensure culturally responsive communication Staff Supervision & Development (OWNER)Lead and develop family support staff.Supervise coordinators and case managers
• Provide coaching and feedback
• Ensure consistent service delivery Cross-Departmental Alignment (NES Integration)Ensure coordination across district systems.Collaborate with:Family Engagement
• Student Support & Wellness
• Enrollment
• Data
• Ensure a unified support system Continuous Improvement & System Development (OWNER)Improve family and student support systems.Identify gaps and barriers
• Implement improvements
• Adjust systems based on data and feedback Other Duties
• Perform such other duties as assigned by the Superintendent or designee in accordance with law and regulation
• Workflow and Operating Expectations
• Weekly:Monitor cases and service coordination
• Support schools and families
• Monthly:Review service data and outcomes
• Align with School Stat priorities
• Ongoing:Case management and family support
• Partnership coordination Accountability Measures
• The Manager of Family & Student Support Services is directly accountable for:Effective coordination of family and student services
• Improved attendance and engagement for supported students
• Increased access to services and resources
• Alignment of support systems across departments
• Family satisfaction with support services Core Competencies
• Case management and service coordination
• Family engagement and support
• Communication and relationship-building
• Problem-solving and responsiveness
• Cultural responsiveness and empathy
• Systems thinking and alignment Terms of Employment
• Twelve-month position

Salary

• ,

Benefits

• , and conditions of employment shall be in accordance with Board policy and applicable agreements
• Evaluation
• Performance shall be evaluated annually in accordance with Board policy, administrative regulations, and district procedures
• Reports To: Director of Family Engagement (School-Based Systems) & Community Partnerships
• Work Year: Twelve (12) Months
• Classification: Non-Affiliated / Confidential / Managerial
• Minimum Starting

Salary

• $90,000.00Maximum Starting

Salary

• $115,000.00 Residency Requirement
• Under New Jersey's "New Jersey First Act" (N.J.S.A. 52:14-7), all employees of New Jersey public school districts must maintain bona fide New Jersey residency as a condition of employment
• Candidates must already reside in New Jersey or establish residency within the required timeframe after hire
• Current employees who were hired on or before September 1, 2011areexemptfrom this requirement and may continue to reside outside the state
• In limited circumstances, applicants may request a residency waiver through the state's Employee Residency Review Committee if they can demonstrate critical need or hardship; approval is not guaranteed
• THE CAMDEN CITY SCHOOL DISTRICT IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (Pending availability of funds and Superintendent's approval)