Manager of Welcome Center and Family Access

• CAMDEN CITY SCHOOL DISTRICTManager of Welcome Center & Family Access Position Summary
• The Manager of Welcome Center & Family Access is responsible for the day-to-day operation, coordination, and continuous improvement of the district's centralized Welcome Center and family-facing access systems.This role ensures that all families experience a clear, efficient, welcoming, and supportive entry point into the school district.The Manager oversees registration support, family assistance services, and front-line communication systems, ensuring that families can easily access information, enroll students, and connect to services.This position plays a critical role in shaping the district's first impression and ongoing relationship with families, ensuring that access is equitable, responsive, and aligned to enrollment, attendance, and student support priorities
• Certification

Requirements

• Required:Bachelor's Degree from an accredited college or university
• Preferred / Additional

Qualifications

• Master's Degree in social work, counseling, education, public administration, or related field
• New Jersey Supervisor Certificate or administrative certification (preferred, not required)Certification or training in case management, family services, or related field
• Bilingual proficiency strongly preferred

Qualifications

• Bachelor's Degree required; Master's Degree preferred
• Minimum:Three (3) years of experience in student services, social services, counseling, or family support
• Two (2) years of leadership or supervisory experience preferred
• Demonstrated expertise in:Case management and service coordination
• Family engagement and support systems
• Working with diverse and high-need populations
• Strong knowledge of:Community resources and service providers
• Barriers to student success (housing, health, attendance, etc.)Ability to:Build relationships with families and partners
• Coordinate across multiple systems
• Manage complex cases and situations Core

Responsibilities

• Welcome Center Operations (OWNER)Oversee daily operations of the district's Welcome Center.Ensure efficient, organized, and welcoming service delivery
• Manage workflows for:Family inquiries
• Registration support
• General assistance
• Ensure consistent, high-quality service for all families Family Access & Customer Service Systems (OWNER)Ensure families can easily access district services and information.Establish and maintain a family-centered service model
• Ensure all interactions are:Clear
• Respectful
• Timely
• Reduce barriers to access for families Registration Support Coordination (OWNER)Support enrollment and registration processes.Coordinate with Enrollment Department to support:Student registration
• Documentation collection
• Family guidance
• Ensure seamless handoff between Welcome Center and enrollment teams Front-Line Staff Supervision & Development (OWNER)Lead and manage Welcome Center staff.Supervise front-line staff and ensure strong performance
• Provide training on:Customer service
• Communication
• Systems and processes
• Ensure consistent messaging and service delivery Family Issue Resolution (OWNER)Ensure effective and timely resolution of family concerns.Address and resolve issues related to:Enrollment
• School access
• Services and support
• Escalate complex issues as needed
• Track and monitor recurring issues Data Monitoring & Service Metrics (OWNER)Track and improve performance of family access systems.Monitor key indicators:Wait times
• Service completion time
• Family satisfaction
• Use data to improve operations
• Report trends to leadership Alignment with Enrollment, Attendance & Student Support (OWNER)Ensure family access supports district priorities.Coordinate with:Enrollment (registration and access)Attendance (family engagement for attendance)Student Support (referrals and services)Ensure families are connected to appropriate resources Communication & Information Access (OWNER)Ensure families receive accurate and accessible information.Provide clear guidance on:Enrollment processes
• School programs
• District services
• Support multilingual communication efforts Continuous Improvement & System Development (OWNER)Improve Welcome Center operations and family experience.Identify inefficiencies and barriers
• Implement improvements to systems and processes
• Enhance overall family experience Cross-Departmental Coordination (NES Integration)Ensure alignment across district systems.Coordinate with Family Engagement, Enrollment, and Data teams
• Ensure consistent processes and communication
• Support a unified family experience Other Duties
• Perform such other duties as assigned by the Superintendent or designee in accordance with law and regulation
• Workflow and Operating Expectations
• Daily:Manage Welcome Center operations
• Support families and resolve issues
• Weekly:Review service metrics and staff performance
• Coordinate with departments
• Monthly:Analyze trends and identify improvements
• Report to leadership Accountability Measures
• The Manager of Welcome Center & Family Access is directly accountable for:Quality and efficiency of Welcome Center operations
• Family satisfaction and service experience
• Timeliness of service delivery
• Reduction of barriers to access
• Alignment of services to enrollment and district priorities Core Competencies
• Customer service and operations management
• Communication and relationship-building
• Problem-solving and responsiveness
• Organization and workflow management
• Cultural responsiveness and empathy
• Leadership and team development Terms of Employment
• Twelve-month position

Salary

• ,

Benefits

• , and conditions of employment shall be in accordance with Board policy and applicable agreements
• Evaluation
• Performance shall be evaluated annually in accordance with Board policy, administrative regulations, and district procedures
• Reports To: Executive Director of Family & Community Engagement
• Work Year: Twelve (12) Months
• Classification: Non-Affiliated / Confidential / Managerial
• Minimum Starting

Salary

• $90,000.00Maximum Starting

Salary

• $115,000.00 Residency Requirement
• Under New Jersey's "New Jersey First Act" (N.J.S.A. 52:14-7), all employees of New Jersey public school districts must maintain bona fide New Jersey residency as a condition of employment
• Candidates must already reside in New Jersey or establish residency within the required timeframe after hire
• Current employees who were hired on or before September 1, 2011areexemptfrom this requirement and may continue to reside outside the state
• In limited circumstances, applicants may request a residency waiver through the state's Employee Residency Review Committee if they can demonstrate critical need or hardship; approval is not guaranteed
• THE CAMDEN CITY SCHOOL DISTRICT IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (Pending availability of funds and Superintendent's approval)